☎ +27 72 196 5161 ✉ info [at] voodoolove-spell.com
Head Office: Bryanston, South Africa Uganda · Melbourne · USA
Psychic Mbona Traditional Healer Book a Consultation

Refund policy

We want every client to feel confident before booking. This page explains clearly when refunds are available and how to request one.

Last updated: 2 October 2026

This refund policy applies to all paid consultations, readings, rituals, spells and related services (the “Services”) provided by Psychic Mbona (“we”, “us” or “our”). It forms part of our terms and conditions. Please read it before booking.

1. Our approach

Spiritual work involves time, preparation, materials and personal attention. Once that work has been carried out, it cannot be undone or returned in the way a physical product can. At the same time, we believe clients should never feel trapped by a payment. This policy tries to be fair to both sides, and we will always listen if you feel something has gone wrong.

Because no spiritual outcome can be guaranteed — as explained in our disclaimer — refunds are not based on whether a particular result occurs. They are based on whether the Service you paid for was delivered.

2. Before work begins

  • If you cancel a ritual or spell before preparation has started, you will receive a full refund.
  • If you cancel after preparation has started but before the ritual is performed, you will receive a refund of the fee less the cost of any materials already purchased and preparation time, which we will explain to you in writing.
  • If you cancel a booked consultation or reading at least 24 hours before the appointment, you will receive a full refund or may move the appointment to another time at no charge.

3. After work has been performed

  • Once a consultation or reading has taken place, the fee for that session is not refundable.
  • Once a ritual or spell has been performed, the fee is not refundable, because the Service has been delivered.
  • Missed appointments without at least 24 hours’ notice may be charged in full, unless the absence was caused by an emergency.

4. When we will always refund

You will receive a full refund for any Service that:

  • we cancel, or are unable to deliver, for any reason;
  • was charged in error or charged twice; or
  • was not explained to you and agreed by you before payment.

5. Follow-up and ongoing support

After a ritual, you are welcome to stay in touch for questions and guidance. Short follow-up messages are free of charge. If Psychic Mbona believes further work could help, he will explain why and what it would cost; you are never obliged to accept.

6. Rescheduling instead of cancelling

If you need to change the date or time of a consultation or ritual, we will always try to reschedule rather than cancel. Rescheduling is free of charge when you give at least 24 hours’ notice. Where a ritual must be performed at a particular time chosen through divination, we will explain the next suitable date. If you cannot attend a remote consultation because of a genuine emergency, please let us know as soon as you can and we will arrange a new time.

7. Examples

To make this policy as clear as possible, here are some examples of how it applies:

  • You pay for a ritual and change your mind the next day, before preparation has begun. You receive a full refund.
  • You pay for a ritual, materials are purchased and prepared, and you then cancel before it is performed. You receive a refund less the documented cost of the materials and preparation.
  • You attend a reading and are unhappy with what you hear. The reading fee is not refundable, because the service was provided. We will, however, gladly discuss any concerns with you.
  • A ritual is performed and the outcome you hoped for does not happen. The fee is not refundable, because no outcome is guaranteed and the service was delivered, as explained in our disclaimer.
  • You are charged twice by mistake. The duplicate payment is refunded in full.

8. How to request a refund

  1. Email info [at] voodoolove-spell.com with the subject line “Refund request”.
  2. Include your name, the date of payment, the amount, the payment method and a short explanation.
  3. We will acknowledge your request within 3 business days.
  4. Approved refunds are paid within 14 business days, using the same method you used to pay wherever possible.

Please make refund requests within 30 days of payment.

9. Bank and transfer charges

We refund the amount we received. We are not able to refund bank charges, currency-conversion fees or transfer costs charged by your own bank or payment provider, unless the refund is due to our error.

10. Protecting yourself from fraud

We will never ask you to pay a “release fee”, “tax”, “clearance charge” or a percentage of winnings before a refund can be paid. If anyone claiming to act for us makes such a request, do not pay. Contact us directly using the details on this page.

11. Your statutory rights

Nothing in this policy affects any rights you have under the South African Consumer Protection Act, 2008, or under consumer-protection laws in your own country that cannot lawfully be excluded.

12. Disputes

If you are unhappy with our response to a refund request, please reply to our email and ask for the matter to be reviewed. We will do our best to reach a fair solution. You may also have the right to refer the matter to a consumer-protection authority in your country.

13. Contact

Psychic Mbona
59 Chester Road, Cayman Bay, Bryanston, South Africa
Phone / WhatsApp: +27 72 196 5161
Email: info [at] voodoolove-spell.com

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